Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
26 May 1981
Members of the Corporate Management (individually)
I enclose herewith a copy of the minutes of the last Powai Level Productivity Committee Meeting.
The first Powai Level Productivity Committee meeting was held on. 24th August .1979 - almost 21 months ago. A total of 10 such meetings have been held so far, averaging one meeting every two months. The frequency of the apex meeting (Powai level) was once every month when the productivity drive was launched. The frequency now is once in 2/3 months.
As reported in my last OCM Presentation (February 16, 1981), the communication between the managers and the Union has by now acquired a good measure of openness and trust. There are still many differences of opinions - but these are stated explicity. There is also an appreciation of the fact that there may not be immediate solution to all the problems. The attitudes on either side are gradually shifting from one of 'adversary' to that of cooperation in finding a solution.
I enclose herewith a copy of a recent article on 'Industrial Relations in USA'. I consider the contents of the article as being very relevant to the present state of evolution in industrial relations that we ourselves are passing thro' and therefore, I 'have arranged to distribute copies of this article to all .shop supervisors and managers in Powai. I suggest we set aside one entire day to discuss the experiments/theories mentioned in this article. We may even attempt to chart our future 'IR' strategy.
In the meantime, I would like to draw your attention to the serious concern expressed by the members of the Productivity Committee (in the minutes enclosed) with regard to the under loading of various shops and its effect on the shop productivity.