Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
1 Oct 1981
Japan is called the "LAND OF THE RISING SUN" although strictly speaking it is the Soviet Russia which greets the new day every morning !
But Japan has already overtaken Russia to become the second largest economy in the World - next only to America. Many experts believe that Japan will soon bypass America to become the strongest industrial society in the world.
What is the secret of Japan's success? Almost every country is trying to find out if there is some "MAGIC FORMULA" which the Japanese seem to have mastered. From all over the world, dozens of delegations have gone to Japan in search of this "MAGIC FORMULA".
What they have found out is that there is no single simple formula! BUT ONE THING HAS BECOME CLEAR - THAT THE JAPANESE PEOPLE THINK OF THEIR COUNTRY FIRST. THEN THEY THINK ABOUT THEIR COMPANY AND ON SOME RARE OCCASIONS, WHEN A JAPANESE THINKS ABOUT HIMSELF, HE ALMOST FEELS "GUILTY" TO BE SO SELFISH '.'.
And that makes Japan work.
Last year when I reproduced "Britain Works — O.K." many of you responded, welcoming the serial.
This time .our focus is on Japan. I am happy to reproduce 'here, a despatch from Tokyo by Peter Hazeihurst titled.
"WHEN JAPANESE WORKERS GO ON STRIKE"
If anyone has any comments, please do feel free to write to me. I, for one, believe that EXCELLENCE AT POWAI CAN ONLY COME OUT OF A RESPONSIBLE AND PARTICIPATIVE DIALOGUE AMONGST ALL SECTIONS OF EMPLOYEES.