Hi Friends,
                                              Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do.
                                                  There is just no time to look back, no time to wonder,"Will anyone read these pages?"
                                       With regards,
                                       Hemen Parekh
                                       27 June 2013

Tuesday, 1 December 1981

"WHAT MAKES JAPANESE CAR MANUFACTURERS SO PRODUCTIVE?"

Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave). 

1 Dec 1981

To:
Dear Friends

In my  last communication, I said  that a Japanese  thinks of his  company  first before  he  thinks  about  himself.   The article by  Peter  Hazeihurst, highlighted  this attitude  by describing  the  behaviour  of  Japanese  workers  when  they agitate for a demand.

In  this   issue,  David  Clutterbuck   (Associate  Editor International   Management) tells us   about  the   Japanese workers' "involvement".

When I read:    

"WHAT MAKES JAPANESE CAR MANUFACTURERS SO PRODUCTIVE?"

I could  appreciate what the Japanese  are trying to  achieve with all of their  robots and automation and  their computers and so forth.

What  amazed me most  was the  willingness and  the readiness with  which the Japanese workers  involved themselves  in the task  of  raising  productivity.   Apparently  they have  not heard  such phrases as  "My job"  and "Your  Job"'. I  have a feeling  that   if  the  Japanese  were   to  read  our   "Job Classifications"  in the  YELLOW BOOK,  they will  be equally amazed.!!

Shall we try to .pick up the leaf out of their "Book"? With best wishes,

H.C. PAREKH