Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
1 Dec 1981
In my last communication, I said that a Japanese thinks of his company first before he thinks about himself. The article by Peter Hazeihurst, highlighted this attitude by describing the behaviour of Japanese workers when they agitate for a demand.
In this issue, David Clutterbuck (Associate Editor International Management) tells us about the Japanese workers' "involvement".
When I read:
"WHAT MAKES JAPANESE CAR MANUFACTURERS SO PRODUCTIVE?"
I could appreciate what the Japanese are trying to achieve with all of their robots and automation and their computers and so forth.
What amazed me most was the willingness and the readiness with which the Japanese workers involved themselves in the task of raising productivity. Apparently they have not heard such phrases as "My job" and "Your Job"'. I have a feeling that if the Japanese were to read our "Job Classifications" in the YELLOW BOOK, they will be equally amazed.!!
Shall we try to .pick up the leaf out of their "Book"? With best wishes,