Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
15 Feb 1982
For over 2 months I could not write to you - but I can assure you that the Japanese were working and working very hard .'
In this article, Mr. Ikeuchi, General Superintendent of IHI, provides answers to a West German team which went to Yokohama to learn about the Japanese SECRET OF SUCCESS.
But once again we find that it is not what they do but how they do which is most educative. All along the emphasis is on voluntary activities by small work-groups. There is simply no compulsion of any kind from anybody ! The British may have coined the phrase "WORK IS WORSHIP", but we find that it is the Japanese who have put it into practice by their positive attitudes.
Congratulations, Mr. Ikeuchi!