Hi Friends,
                                              Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do.
                                                  There is just no time to look back, no time to wonder,"Will anyone read these pages?"
                                       With regards,
                                       Hemen Parekh
                                       27 June 2013

Sunday, 10 October 1982

WORKS O. K.

Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).

10 Oct 1982

To:

Dear Friends


Mr. K.S. Vaidya  (PGW 33.26) is obviously  an alert reader of newspapers.   He  sent me  this  article  on  Japan with  the following comments, which I have quoted below:

"I am sending  an article for your  reading.  If you find  it suitable, I  request you to  make arrangments  in such  a way that all the workers can read it.  Thank you."

Dear Mr. Vaidya,  this article is  not only  readable, but it also depicts accurately the attitudes  of the Japanese worker and the Management.  By writing  this article, its author, Mr Ramesh Mantri,  has done  a great  service to the  readers of "Swaraja" and by  bringing it to my notice,  you have done an even greater service.

An unending debate  can be held on how  "Japan Works O.K." or for  that matter  why  everything  works  O.K. in  any  other country.  But whether we ourselves make  everything work O.K. or not will depend on our own attitudes.

   Our attitude towards the SOCIETY.
   Our attitude towards the ORGANISATION.
   Our attitude towards WORK.
   Our attitude towards our COLLEAGUES.
   Our attitude towards superiors.
   Our attitude towards SUBORDINATES.

And  technology and  know-how can  be bought  from abroad  by paying for  it but  these attitudes cannot  be bought.   They have to emerge from within ourselves :

   From our culture
   From our heritage
   From our faith
   From our feelings about right and wrong
   From our feelings about order and justice

H.C. PAREKH