Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
10 Oct 1982
Mr. K.S. Vaidya (PGW 33.26) is obviously an alert reader of newspapers. He sent me this article on Japan with the following comments, which I have quoted below:
"I am sending an article for your reading. If you find it suitable, I request you to make arrangments in such a way that all the workers can read it. Thank you."
Dear Mr. Vaidya, this article is not only readable, but it also depicts accurately the attitudes of the Japanese worker and the Management. By writing this article, its author, Mr Ramesh Mantri, has done a great service to the readers of "Swaraja" and by bringing it to my notice, you have done an even greater service.
An unending debate can be held on how "Japan Works O.K." or for that matter why everything works O.K. in any other country. But whether we ourselves make everything work O.K. or not will depend on our own attitudes.
— Our attitude towards the SOCIETY.
— Our attitude towards our COLLEAGUES.
— Our attitude towards superiors.
— Our attitude towards SUBORDINATES.
And technology and know-how can be bought from abroad by paying for it but these attitudes cannot be bought. They have to emerge from within ourselves :
— From our feelings about right and wrong
— From our feelings about order and justice