Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
23 Nov 1984
General Managers/Joint General Managers
Deputy General Managers
"The dilemma of Managerial Unionism"
To be able to establish a rapport with our own L&T Officers & Supervisors Association (LTOSA), I have started a monthly meeting with their managing committee (approx. 30 persons), where I also invite some of our Powai- based senior managers. We have had 2 meetings so far. I personally feel such a forum helps reduce a lot of misunderstanding.
In case you wish to know the issues being raised and discussed at these meetings, please let me know- also in case you wish to attend one of these meetings.