Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
28 Dec 1984
THE FUTURE - SHOCK
Last week one worker asked me, "Sir, for 1983-84, when will the "Balance-sheet" be released? We are anxiously awaiting to know the company's performance".
I replied that, I could not tell him for sure but I expected it to be published by March 1985.
"But, why the anxiety?", I asked.
He was frank.
"Sir, I remember your circular on Mount Kailash and I am worried whether our profitability in 1983-84 will be better or worse than in 1982-83".
So here was one person who remembered a 4-month old circular'. I hope he is not the only one and that there are many others who remember this circular.
But more than that, I hope those thousands of employees who might have forgotten the circular, are all working very hard right now to ensure that 1984-85 turns out to be a bright year for profitability.
There is nothing.' that we can do now as far as 1983-84 is concerned. The past cannot be changed. Whatever has happened has happened and we will all know when the figures are published.
But the future is for us to make - through our own internal cooperation, harmony and hard-work.
And after reading the following articles, if you think we should, somehow, try to avoid the future facing,
u Dunlop and
u General Motors,
write to me and tell me How somehow?