Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
28 Feb 1985
Today I present to you PART-II - the concluding part.
In this part, Mr. Kirloskar asks, "Why have we fallen behind the advanced countries ?"
Is it because,
u we are fatalist by nature?
u instead of getting rid of our 10,000 year old social caste-system, we have extended it further into the fields of education and industry?
u we always look-up to either America or Japan for answers to all our problems and have nothing in our own civilization and culture to provide such answers?
u instead of being result-oriented we have become procedure-oriented? (operation successful but the patient died ! )
"Dear Mr. Parekh,
From today, I will do the following :