Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
30 May 1985
Mgr. (Facilities Planning)
Mgr. (Computer Centre)
Mgr. (Materials Control Dept.)
OFFICE PRODUCTIVITY - PROJECT ASH
Please remember that "changes in hardware" must be accompanied by "changes in Attitudes".
Now that DLP/UVR have approved EPABX, we must get thoroughly ready to release our Foreign Purchase Orders (and local ones too) on the very day we receive capital sanction for 1985-86. It must be simultaneous with the annual appropriation (i.e. 1st quarter) - even that is late !
And we must make the same presentation (DLP/UVR) to
ð Monthly Management Meeting ) Overcoming
ð Other Managers ) to change
ð Works Committee ) involving employees
between NOW and October 1985. This is a MUST.