Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
2 Oct 1985
The way you drove the car yesterday while returning from Lonavala was bad. On one occasion, while overtaking a truck, we narrowly missed being over-run by an on-coming truck. This was a case of very poor judgment. But for the forgiving nature of the Lord, the company would have lost a Vice-president, a General Manager, a Deputy General Manager and a normally-good driver!
When God has forgiven you, I do not wish to give you a charge-sheet and conduct a trial. But you must learn your lesson and for that I am asking Transport Manager not to assign you anymore driving duty for Senior Managers. As far as you are concerned, please remember that all lives (which you may drive) are equally precious!
God bless you!