Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
16 April 1986
Personnel Manager/Labour Officers
ARE YOU A LOCAL GODFATHER ?
We have not met for some time now. So let us meet
at 3 p.m.
in C4 Conference Room
I expect you to make presentation on
1 ) Absenteeism
All of you had set target to reduce this by 1% (point) in your respective
areas during 1985. How did you fare? Compare with 1984 and 1983 -
month by month and also total mandays lost for the whole year. Anything else you can think of on this subject. Have a prior meeting to
ensure identical basis of presentation.
What about descending order of "worst" cases & "best" cases? What
about best improvement cases and worst deterioration cases? What
about various "disciplinary" actions taken? What about "motivational"
As local "god-fathers" (and god-mother!) what specific actions did you
initiate whereby employees could get a distinct impression that you
are genuinely concerned about their welfare? Can you cite examples?
Did you do anything to get the foremen & managers take similar interest? Did you visit the family of any workers at all, during 1985? In
Did you make it your "business" to find out the Order-position and
shop-loading of your department? Did you find—Out which departments' and which individuals' performance- index (P.I.) is going
up or down - and why? Did you meet and ask the concerned foreman
and the worker? Concern for people without a matching concern for
productivity is no good. Are you joining unit-level productivity-
4) Issues & Strategies for the EIGHTIES :
You have all read the "Personnel Strategies for the eighties". We have
identified the issues as well as the strategies to tackle those issues. We
have talked about project WARM Project ASH Project INFORMATION-
Function - So on and so forth
We have even drawn-up specific "ACTION-PLANS ". These are displayed in my cabin - in case you have not seen these! If you have not, please take copies and keep on your cabin - partitions.
Have you done anything at all, to implement these? - or are you waiting
for a "policy-decision" - a "management circular"?
4) Computerisation (local)
a 12 month schedule. Let us review the progress. When will we be ready to
ask for a PC (micro) for - main office? for east/west offices? What is your preparatory work/readiness? Have you learned how to operate a PC ?
Perhaps you need to learn typing first !
6) BONUS !!