Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
31 July 1986
THE NEW ALPHABET
In department 2305 (Press Shop on the ground floor of Switchgear East), Mr. Dilip Shinde and his 85 co-workers are learning a new alphabet.
Except that, here :
A = ALWAYS
C = CO-OPERATION.
Who is teaching them this new alphabet ?
May be Mr. R.S. Nehra - the Shop Manager - who, himself, may have learnt this new alphabet from the film,
"People & Productivity: We learn from the Japanese".
It is not important who learnt it and when. What is important is that they are practising it I Following note from Mr. Nehra is the proof :
" Dear Mr. Parekh,
Press Shop - Powai East, Dept. 2305 have achieved higher labour productivity of 87% which is higher than budget of 86.25% fixed in 1984 agreement. It is consistently higher in the last 3 weeks. This is for your information.
and convey my congratulations to all your colleagues.
You are showing the way to the rest of us in Powai - like Tanaji Malusare showed to his soldiers while conquering Sinh-gadh !
"Where one man can go, a hundred can go and where a hundred can go, a thousand can follow".
Even when you build a building, you first build the ground floor and then the first floor and then the second floor.
So, I am not surprised that in the Switchgear-East factory, the ground-floor is FIRST.
But then the first floor can become second .' - and a group of 13 workmen from the .second floor can become the "lucky" third if they too practice the new alphabet. Last week, I met them and asked them to go beyond A, B, C, and learn D, E.
E = Effort
In the meantime, I am waiting for some more letters.