Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
Dear Friends
:
A
SHOP-REPRESENTATIVE SPEAKS
In one of my
recent letters, I requested you to write to me your views on,
“What will
motivate L&T Employees ?”
(to
co-operate for survival)
I reproduce
below a letter received from a shop-Representative. He has requested me not to
publish his name. That only goes to show that we have a long way to go before
we trust each other enough to be able to speak frankly and without fear.
And why
should there be any fear? Ofcourse if I hurt others (even their feelings) I
have reason to fear that they will hurt me. But I can be nice and polite and
gentle and still disagree with others. As employee of L & T. we all have
our views on how the organization should be managed. And our views may differ.
But can we not express our differences without being nasty and feeling bitter ?
After all the company is not the private property of an individual or a group
of individuals.
On the other
hand 40,000 add share-holders, 12,000 add employee and 10,000 add suppliers
have COMMON INTEREST in the survival and growth of the company. And no
one –absolutely no one-can be allowed to hurt the company, no matter what are
his views or grievances.
And in the
matter of improving inter-personal relations, I agree with most of (but not
all) what you have to say, Mr. Shop-Representative. May I request you to take
the leady and start the revolution by setting a personal example to others?
I hear many
voices in the distance. Please come forward, indentify yourself and
speak-up-whatever your views-politely, constructively.
H.C. PAREKH
No comments:
Post a Comment