Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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15 Jan 1987
To:
CORPORATE
MANAGEMENT MEMBERS (INDIVIDUAILY)
As a follow up of
the "Employee Seminar" which we have
had on December 20, 1986, at Lonavala, in which
Union Joint Secretaries and
Shop Representatives as
well as senior Managers had
participated, we had
planned to hold
two similar
seminars for the
participation of Foremen
and Production Managers. The
first of these was conducted
on January 3, 1987, at
which Foremen/Senior Foremen/Deputy Superintendents as
well as Asst. Production
Managers/ Production Managers
of Powai
and Madh
Works participated. In all there
were about '70 participants.
Apart from
having similar objectives
of the "Employee
Seminar," of sharing
INFORMATION about the
Company's operations and accelerating
the PARTICIPATIVE PROCESS
by discussing and debating important operational issues, this seminar also stressed
the vital role of "EMPLOYER/EMPLOYEE
COMMUNICATION".
Accordingly, apart
from devoting time
to sharing of information about the Company, the programme was designed to throw
up issues for discussion.
Therefore, we presented extracts
of the video tape which was filmed at
the "Employee Seminar",
together with a film on
Industrial Relations. A copy of
the actual programme is attached.
The consensus
which emerged at
the end of
the day's proceedings was in
favour of holding similar
seminars in future, since
these interactions provide a
much needed intra-Management
"bridge"
in our multi-layered organisation structure. A video recording of this seminar too, has been made and I will use parts of it during my proposed visits to Delhi, Kansbahal,
Madras, Bangalore and Awarpur, for
holding one-day workshops on "Experiments in
Participative Work-Culture".
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