Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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16 Jan 1987
To:
Production Managers
Asstt. Production Managers
Plant
Engineering/Maintenance Managers
Quality
Control Managers
Material/Purchase
Managers
Design/R&D
Managers
In your
own way, I am
sure each one of
you have been experimenting in your department, to evolve a participative style
of working. Over the years, you must have accumulated
some experience in
this regard. You
may have success-stories (or
failure-stories too !) to tell.
I would earnestly request you to
send me these stories by 30th
of this month.
Wherever possible,
give specific examples - with supporting data if available. If you
have made any slides, please send these
too.
Reason ?
After our
recent employee-shibirs at Lonavala,
Corporate Management felt
that this message should spread
throughout the L&T Organisation. So they have asked me to visit
- Delhi
- Madras
- Kansbahal - Bangalore
during the
next two months
and tell the
Managers & Supervisors
there, what we are trying at
Powai and what is our experience.
I do
hope you will make a serious attempt to write-down the
WORK culture of your
supervisors and unionised work-force
even if it seems to you so NATURAL I Let
us spread this to get a new SYNERGY in
L&T.
Regards,
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