Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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23 Nov 1984
To:
Chairman
Vice-Presidents
General
Managers/Joint General Managers
Deputy
General Managers
"The dilemma of Managerial
Unionism"
To be able
to establish a rapport with our own L&T Officers
& Supervisors Association (LTOSA), I have
started a monthly meeting with
their managing committee (approx. 30 persons), where I
also invite some of
our Powai- based
senior managers. We have had 2
meetings so far. I personally feel such
a forum helps reduce a lot of misunderstanding.
In case
you wish to know
the issues being
raised and discussed at these meetings, please
let me know- also in case you wish to attend one of these meetings.
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