Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
31 July 1986
To:
THE NEW ALPHABET
In department
2305 (Press Shop
on the ground
floor of Switchgear
East), Mr. Dilip
Shinde and his 85 co-workers are learning a new alphabet.
Except that,
here :
A = ALWAYS
C =
CO-OPERATION.
Who is
teaching them this new alphabet ?
May be
Mr. R.S. Nehra - the Shop
Manager - who, himself, may have learnt this new alphabet from the film,
"People & Productivity: We learn from the Japanese".
It is
not important who
learnt it and
when. What is important is that they
are practising it I Following note from Mr. Nehra is the proof :
" Dear Mr. Parekh,
Press Shop
- Powai East, Dept. 2305 have
achieved higher
labour productivity of 87%
which is higher than budget of 86.25% fixed in 1984 agreement. It is
consistently higher in the last 3 weeks. This is for
your information.
R.S. Nehra
(20.7.86)
Congratulations,
Dilip
Congratulations,
Nehra
and convey
my congratulations to all your colleagues.
You are showing the way to the
rest of us in Powai - like Tanaji Malusare showed
to his soldiers
while conquering Sinh-gadh !
"Where
one man can go, a hundred can go and where a hundred can go, a thousand can
follow".
Even
when you build a building, you
first build the ground floor and
then the first floor and then the second floor.
So, I am not surprised that in the Switchgear-East
factory, the ground-floor is FIRST.
But then the
first floor can become second .' - and a group of 13 workmen from the .second floor can become the "lucky" third if
they too practice the new alphabet.
Last week, I met them and asked them to go beyond A, B, C, and learn D, E.
E = Effort
In the
meantime, I am waiting for some more letters.
H.C. PAREKH
No comments:
Post a Comment